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Questions

Are there any age restrictions for reservations?

Yes, you must be 23 years of age or older and have had your driver's license for at least two years.

Do you have insurance?

Insurance is included in the rental price. For details, please see the bottom of the Price page.

What should I do if an accident or problem occurs while using the service?

Generally, you can use the roadside assistance provided by your insurance.

In the event of a flat tire, running out of gas, a dead battery, or other problems not covered by insurance, you can use the JAF service for an additional fee of 500 yen per day. Please let us know if you would like to use this service.

Does the car have a car navigation system, ETC, and a backup monitor?

Everything is included.

Regarding car navigation, the Hakogame is equipped with a car navigation system that only supports Japanese, while the Tetra is equipped with an audio system that can connect to Apple Carplay and Android Auto.

Can I rent an ETC card?

You can rent an ETC card for 550 yen per rental. Expressway tolls will be settled after the car is returned.

Is smoking prohibited?

Yes, please do not smoke inside the vehicle or on the rooftop.

Can I drive with an international driver's license?

Yes, BONFIRE accepts rentals with an international driver's license. Please make sure to check that your license is valid for driving in Japan and bring it with you. For more information, please see the International Customers page.

Can I bring my pets?

Up to one toilet-controlled pet is allowed. Please see the price page for details.

Is there an air conditioner and heater?

Please note that the air conditioner and heater cannot be used with the engine off. Please refrain from using the air conditioner with the engine off as this will drain the battery.

We provide electric fans in the summer and electric blankets in the winter. Both can be used with the portable batteries provided.

Can I use the power supply?

An 800hw portable battery is included as standard. You can use an electric kettle or electric blanket. The portable battery can be charged while riding.

Can I sleep in the car? Do I need a mat?

Please be sure to follow the rules when sleeping in your car. Roof tents spread out horizontally, so they cannot be used in parking lots, etc.

Are there any age restrictions for reservations?

Yes, you must be 23 years of age or older and have had your driver's license for at least two years.

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